I’m not the webmaster for the organization I work for, but I am in charge of a couple of our web applications, one of which has been inaccessible to anyone outside of our building for a couple of days. I got an e-mail from someone involved with the project, an internal user who can still access the application, asking what problems we were having. Now, she’s not technical, and there’s nothing she can do about it, but saying, “it’s broken, I’ll get back to you,” didn’t seem like it would be thorough enough for her. Since this repair is actually out of my hands, I replied as follows:
Access to the external resource was compromised when a DNS record change was propogated by the IT team. It is in the process of being remedied and external users should regain functionality shortly. Will keep you apprised.
She replied, “Good, I just wanted to keep all our documentation in order.” Looks like that kind of backfired, because now I’m the one scratching my head in confusion.